Support

Enterprise Edition customers can use the RegScale Support Ticket System to report technical or operational issues with the RegScale platform. Support Tickets are a benefit included with the Enterprise Edition.

How to Submit a Support Ticket

You can file a Support Ticket through the web or via email:

• Web: support.regscale.com
• Email: [email protected]

Submitting a ticket is the best way to ensure your issue is tracked and receives a prompt response.

Do I Need a Login?

Yes. Enterprise Edition customers will receive an email invitation to create an account for accessing the ticketing system.

How Will I Receive Updates?

Once submitted, your ticket will be reviewed by our Customer Success team and assigned to the appropriate resource. You'll receive email notifications as the issue is worked on and resolved.

• When the issue is resolved, you’ll be asked to confirm that the fix is successful before the ticket is closed and archived.
• For issues that take longer than 24 hours to resolve, you will receive periodic updates via email.

If you do not receive a response within 24 hours, please reach out directly to your Customer Success Manager.

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