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@Mentions Feature

This page contains information to assist our customers with utilizing the @mentions feature in RegScale. It describes what it is, why you would use it, the benefits, and provides instructions on getting started.

What is it?

@Mentions is a modern way of connecting with people within an application. It allows you to use the '@' character to lookup a person and notify them that they need to take some action.

Why would you use it?

@Mentions are most commonly used for notifications. There are many reasons to use this feature which include:

  • Leaving a comment or question on a record where you need your colleague's assistance
  • Responding to Posts on the RegScale News Feed
  • Notifications for workflow related events

What are the benefits?

This feature has multiple benefits for an organization; to include:

  • Ease of notifying users when they have some action, comment, or question to respond to
  • Aggregation of notifications into the UI (alert bell in the Navigation bar) that simplifies when you have unread notifications
  • Improved collaboration via real-time notifications
  • Ease of looking up users to notify using the '@' symbol

How do I use it?

Instructions for using this feature are provided below:

  • @Mentions are currently available in the Comment subsystem, News Feed, and for automated workflow notifications
  • In the Comment or Post message box, type the '@' character to view a list of users
  • Select the user you wish to notify and ask your question
  • You can select many users to notify on a single comment or post, just repeat the '@' mention step above
  • Post your comment to send the notification
  • Notifications will show up in the Navigation bar at the top of the page with a number next to it indicating the number of unread notifications in your queue
  • NOTE: Notifications may take up to 30 seconds to appear
  • Once you read a notification (click on it), it will disappear from the UI. You may also use the Dismiss All buttons to mass clear notifications.